Archive for July, 2008
Serving customers is one of the most challenging jobs anyone can have. Since Customer Service Providers work directly with customers, they have a huge impact on the customer’s actions, and in turn on the success of any business. Companies that emphasize the importance of customer service, tend to be very successful. The goal for any company should be to establish Customer Loyalty, because they add so much value to your business, as I previously discussed.
Some companies create customer loyalty simply by their unique product. Apple comes to mind in this instance. But there are a lot of companies with many competitors that their products seem to appear alike. So how do these companies create loyal customers? The only real way is in how a company services their customers. The best way to differentiate your company from your competitors is by caring for customers, or connecting with customers on a human level.
By caring, I mean providing service that is attentive, cheerful and respectful to your customers. Show your customers that your company is interested in and care about them as people. and that they are valued. I know, this sounds like common sense, but you’ll be amazed how many companies either do not know this or ignore it entirely. Caring for your customers will only make their experience with your company a positive one, thus creating loyalty.
However, what I have noticed from my experience working as a Service Provider is that there are many challenges that prevent companies from making customers feel special and valued on the human level. It can be anything from a company’s standard procedures, lack of technology, too busy, phone calls, stress, etc. It really can be anything that occupies the service provider enough to forget or lose concentration to connect with the customer. It can be very difficult providing friendly and caring service when the service provider is being blamed for a service issue or something out of their control. Nevertheless, it is vital to sustain a caring attitude despite all these challenges.
In future posts, I will discuss two principals that will help diminish these challenges and distractions, which will also help create Positive Defining Moments (PDM’s) and increase Customer loyalty. The first principal is to “demonstrate your interest and concern” and the second is to “communicate the customer’s value”. Each principal requires a set of skills that if mastered, can help eliminate challenges and distractions in order to maintain a caring attitude, thus creating PDM’s and more improtantly customer loyalty.
I started i3 Enterprises LLC to provide Interesting & Informative Information via blogging to the public. I joined several social websites such as Digg, StumbleUpon, Facebook, Myspace and LinkedIn, to try and reach as many people with my blogs. But the more I wrote, the more I was actually very interested in other blogs as well. This website has not only provided me an opportunity to share my expertise and experiences, but also allows me to read up on all sorts of topics, which is expanding my horizons.
But when I first started, I did not know exactly how my blog(s) would eventually make me revenue. I have tried to use ads as a source of income, but not to great success I would have to admit. But thanks to PayPerPost (P3), which is one of the best ways to be compensated for your time and efforts, I can put all my energy and focus into my posts.
Plus PPP, as they call themselves on their website, provides you with a disclosure badge so your readers don’t have to wonder if you were paid to review a product. Your badge is proof that you were paid.
With so many blogs out there on the net with so much important and vital information, thanks for companies like PPP, blogs with valuable content, are being compensated.
Last month I wrote about how World Extreme Cagefighting (WEC) is catching up to Ultimate Fighting Championship (UFC) in regards to popularity and having the most well-rounded Mixed Martial Artists (MMA). Back then, WEC had a Featherweight (145-lbs) Championship fight between Urijah Faber and challenger Jens Pulver as the main event. It was showcased live on Versus channel. Although it was some quality fights, the upcoming UFC Fight Night on Spike TV will also be televised live on Saturday (07/19/08) that will show exactly how much more skilled the UFC fighters really are. Their main event is a fight no MMA fan should miss.
The main event is between the Middleweight (185-lbs) Champion Anderson “The Spider” Silva (22-4), who I believe is the pound-per-pound best MMA fighter in any league. Since he has either knocked out (or TKO’d) or won by submission on every fight since he joined the UFC in June of 2006 (6-0) at the Middleweight (185-lbs) division. He is now moving up into the very competitive Light Heavyweight (205-lbs) division against hard hitting James “The Sandman” Irvin (14-4-1), who is definitely no slouch. Irvin is coming off a dominating win over Houston Alexander (8-1), TKO in only 8-seconds, on April 2nd, 2008. This should be a very interesting fight to see if Silva can handle this hard hitting division.
There are also some good and up coming fighters on this fight card. The first being Brandon “The Truth” Vera (8-2), who is a very good MMA fighter. He had a lot of potential, until losing to former Heavyweight Champion Tim “The Maniac” Silvia (26-4) and again to Fabricio Werdum (11-3-1) in a controversial loss. But Vera is skilled in all faucets of MMA and will face against a little known fighter named Reese Andy (7-1). I don’t see Vera having a problem with Andy, so we should see Vera back on the winning track.
Ultimately, this fight card should be an exciting and entertaining one. There will be a few fighters from the Spike TV reality show The Ultimate Fighter (TUF), fighting against each other, which should be good to watch. The quality of fights on UFC is better then WEC (even if slightly) on average, but far better then all the other leagues. I know the true MMA fans will tune in to watch, but I encourage even the curious fan to watch as well, to see what MMA is all about. The quality and technical aspects of the fights will be easily seen. If anyone is interested in the entire fight card, click here. I will certainly be watching!
The New York Yankees will play host to the All Star game next week. Not only will they be celebrating the All Star game and all of its attractions, but also this being the last year the NY Yankees will be playing at this stadium. Their new stadium, which is being built next to the existing stadium, is scheduled to open for the 2009 MLB season. Here is a series of photos of the new stadium, enjoy:
Here is a series of photos of the new stadium for the NFL Dallas Cowboys. It is scheduled to be open for the 2009 NFL season. Since football starts in September, this upcoming season will be the last played at Texas Stadium in Irving, Texas. The new stadium will be in Arlington, TX. This stadium will have the largest scoreboard in the world. Enjoy:
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